Shipping & Returns

OUR EXCHANGE/RETURN POLICY

YOU HAVE 7 DAYS FROM WHEN YOU RECEIVE YOUR ORDER TO
LOOK AT
EXAMINE
TWIDDLE YOUR THUMBS OVER
AND BUG YOUR EYES OUT AT YOUR NEW ITEM(S)

YOU MUST EMAIL US TO OBTAIN A “RMA#” BEFORE WE WILL ACCEPT ANY RETURNS OR EXCHANGES
contact:

leahann@trgear.com
(800)561-7612
(972)633-2777

ONCE YOU HAVE RECEIVED YOUR “RMA#” YOU MAY PROCEED WITH YOUR RETURN OR EXCHANGE
OBTAINING A RMA# ALLOWS US TO BETTER TRACK AND QUICKLY PROCESS YOUR EXCHANGE OR RETURN
RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE
REFUNDS WILL BE ISSUED LESS OUR SHIPPING FEE
ITEMS MUST BE RETURNED IN:
ORIGINAL CONDITION
ORIGINAL PACKAGING
UNUSED AND UNCARRIED
IF YOU SHIP YOUR RETURNED MERCHANDISE WITHOUT A RMA#, IN USED CONDITION/CARRIED CONDITION, OR HAVE EXCEEDED THE 7 DAY WINDOW, YOUR RETURN WILL BE REFUSED.

SHIP INSURED ITEMS, ALONG WITH A COPY OF YOUR INVOICE WITH THE RMA# WRITTEN ON IT, AND THE RMA# CLEARLY MARKED ON THE RETURN SHIPPING LABEL TO:
ATTN: Leah Ann
Tactical & Rescue Gear Ltd.
701 E Plano Pkwy, STE 500
Plano, TX 75074